Delete your HealthLoom account
You can delete your HealthLoom account and the data we hold about you at any time. There are two ways to do it.
Option 1: Delete in the app (fastest)
- Open the HealthLoom app and sign in.
- Go to You.
- Tap Delete account and data.
- Confirm. Deletion happens immediately and cannot be undone.
Option 2: Request deletion by email
If you can't open the app, email [email protected] from the email address you signed up with, with the subject "Delete my HealthLoom account". We will delete your account and data and confirm by reply, normally within 7 days.
What is deleted
- Your account and sign-in credentials with us.
- All health data synced from Health Connect, stored in your encrypted vault on our servers.
- Measurements, goals, preferences, and notes you added in the app or through a connected AI assistant.
- The access you granted to connected AI assistants. They can no longer read your data.
What is kept, and for how long
- Archived vault: if you previously chose "Start fresh", the old vault was kept for 7 days so it could be restored. It is erased automatically at the end of that period.
- Server logs and backups may briefly contain residual technical records. They redact email addresses and tokens and are cleared on a rolling basis.
- Crash and diagnostic reports held by Firebase Crashlytics contain no health data and are retained under Google's standard schedule.
Deleting your account does not delete data stored in Android Health Connect on your phone, or conversation history stored by an AI assistant you used. Manage those in Health Connect and in that assistant.
Questions
Email [email protected]. See also our Privacy Policy, Terms of Service and the HealthLoom documentation.